Formed in 1935, Australian Funeral Directors Association (AFDA) is the only national funeral service organisation with Member firms in every State and Territory. AFDA is a public company, limited by guarantee, that is administered by an elected Board with a National Office and six Divisional Offices.
AFDA Member firms are chosen by more than 60% of families to provide funeral arrangements for their loved ones. AFDA is widely recognised as the authoritative voice on all funeral matters and its key objective is to optimise the funeral experience and ensure quality delivery of service to the wider community by enhancing and promoting professional funeral standards.
Members of the Australian Funeral Directors Association agree to honour the spirit and provisions of the Code and as subscribers to the Code to hereby affirm and accept willingly the responsibilities and privileges that are implied by membership of the Association.
Each area begins with an Ethical Principle that sets forth the goals and ideals of the profession. The Ethical Principle is followed by the applicable sections of the AFDA Code of Professional Conduct which lists specific types of conduct that is either required or prohibited.
Ethical Principles are goals that every funeral professional should strive to achieve. They serve as the justification for the specific requirements of the Code of Professional
Conduct. Both the Ethical Principles & the Code of Professional Conduct is binding upon every AFDA Funeral Director and violations may subject the Funeral Director to disciplinary action in accordance with individual State Regulations.
It is the duty of every AFDA Funeral Director to know and strictly adhere to the requirements of the AFDA Code of Professional Conduct for the protection of the families served, the deceased that are cared for, the profession that Funeral Directors dedicate themselves to, the communities in which they live & the importance of their membership of the AFDA and adherence to its Code of Professional Conduct.
Funeral Directors have an ethical obligation to serve each family in a professional and caring manner, being respectful of their wishes and confidences, being honest and fair in all dealings with them and willingly provide professional and quality service to every person’s stature within our community and to families of all socio-economic means.
1a) Funeral Directors shall provide funeral services to families without regard to religion, race, colour, nationality, gender, sexual orientation, disability or cause of death.
1b) Funeral Directors shall comply with all applicable Federal or State Laws or regulations relating to the prearrangement and prepayment of funeral services or merchandise.
1c) Funeral Directors shall understand and comply with all applicable Federal and/or State legislation regarding the legal right to enact funerals and the release of deceased.
1d) Funeral Directors shall not use any funeral merchandise that has been previously used.
1e) Funeral Directors shall protect confidential information pertaining to the deceased or the family of the deceased from disclosure.
1f) Funeral Directors shall carry out all aspects of the funeral service in a competent and respectful manner.
1g) Funeral Directors shall properly account for and remit any monies, documents, or personal property that belongs to others that comes into the Funeral Directors possession.
1h) Funeral Directors shall not engage in any unprofessional conduct of a character likely to deceive, defraud or harm the families they serve in the course of providing professional services.
Funeral Directors have an ethical obligation to care for each deceased person with the highest respect and dignity, and to transport, prepare and shelter the remains in a professional, caring and secure manner.
2a)All deceased persons shall be treated with proper care and dignity during transfer from the place of death, while in the care of the funeral director and during subsequent transportation of the remains.
2b) Only authorised personnel of the funeral home or those persons authorised by the family shall be in attendance during the preparation of the remains.
2c) All deceased persons in the preparation room shall be treated with proper care and dignity and shall be respectfully covered at all times.
2d) Funeral Directors shall not transport, hold or carry out the disposition of human remains without all permits andauthorisations required by law.
2e) Funeral Directors shall not violate any statute, ordinance, or regulation affecting the handling, custody, care or transportation of human remains.
2f) Funeral Directors shall not knowingly dispose of parts of human remains that are received with the body by the funeral home in a manner different from that used for the final disposition of the body, unless the person authorising the method of final disposition gives permission that the body part may be disposed of in a manner different from the disposition of the body.
2g) Only personal items relating to the deceased, or as directed by the family, will be placed inside the coffin.
Funeral Directors have an ethical obligation to the public to offer their services and to operate their businesses in accordance with the highest principles of honesty, fair dealing and professionalism.
3a) Funeral Directors shall not engage in any unprofessional conduct which is likely to defraud or deceive the public.
3b) Funeral Directors shall not engage in false or misleading advertising.
3c) Funeral Directors shall not personally or through an agent or employee solicit deceased human remains, whether the solicitation occurs after death or while death is imminent; provided, however, that general advertising directed to the public at large would not constitute a violation of this section.
3d) Funeral Directors shall not pay or offer to pay a commission or anything of value to third parties, such as medical personnel, nursing home and hospice organisations or employees, clergy, government officials or others, to secure deceased human remains for funeral or disposition services.
3e) Funeral Directors shall not use alcohol or drugs to the extent that such use adversely impacts the funeral directors ability to carry out his or her obligation as a funeral professional.
Funeral Directors have an ethical obligation to maintain strict compliance with the letter and spirit of all governmental laws and regulations that impact the funeral consumer, the funeral profession, and the public health.
4a) Funeral Directors shall not knowingly make or file false records or reports in the practice of funeral service.
4b) Funeral Directors shall comply with all Federal, State or local laws, rules or regulations governing or impacting the practice of funeral service.
4c) Funeral Directors shall comply with all Federal, State or local laws, rules or regulations that were enacted to protect consumers.
4d) Funeral Directors shall comply with all Federal, State or local laws, rules or regulations that were enacted to protect the environment.
Everyone I dealt with at Grace, was friendly and approachable. Costs were upfront so I knew what to expect and the day of my Mothers service (it was a large service that I wasn’t expecting) but they were friendly and warm, keeping everything running smoothly. Thank you.
My family and I were more than happy with all the arrangements every thing fell into place perfectly. I have received feed back from family and friends that it was the best funeral that they have attended.
Grace Funerals were excellent in the manner in which they conducted a difficult process for us.Tom and Asha were relaxed and caring and carried out the duties in a very professional way. We could not fault them and would not hesitate to recommend them as funeral directors.
Grace Funerals were extremely professional, caring, respectful and highly efficient in their services. Nothing was too much for them. They provided dad with a beautiful service and treated him and us with nothing but the upmost respect and dignity. Would highly recommend them to anyone requiring their services in the region.
Grace Funerals provided us with everything we needed, including care and understanding, to tailor the funeral perfectly to something our mother would have loved.
“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”
Grace Funerals were professional, compassionate and showed immense understanding throughout the whole process of my grandmother’s funeral. They came highly recommended by our Bishop and entire church community – and know I know why! Their service was outstanding and they showed show much attention to detail. Asha went out of her way to make sure the funeral was as beautiful and memorable as our nan while also carefully considering our budget and highly unique needs. The facilities had a wonderful ambiance and the day felt intimate, warm and welcoming. We had several extenuating circumstances that could have proven extremely difficult and stressful but Asha and her team really took us by the hand and handled everything for us. We can’t thank you enough. I would never go anywhere else now! I can’t recommend you highly enough!
The family send our appreciation for the beautiful funeral service organized for our dear Mother. You worked seamlessly in the background so that everything ran smoothly and she had the best send off possible.
The team at Grace funerals helped us through the difficult time with the sudden death of our son. They were patient, caring and professional. The fee was reasonable. A great support helping us through this journey.