The First 24 Hours

When you lose a loved one it is often the first time that you will have to directly arrange a funeral service, it is the First 24 Hours which can be the most confusing.

This is designed to be a guide to help you through those first few hours. However if you would prefer to talk to a consultant at any time 24 hours a day, call (02) 4735 6900.

When a death occurs, the order in which things need to be done often depends on where the death occurred.


Normally the professional staff will contact us on your behalf and an arrangement will be made for us to be in contact with you at a time that is convenient for you.

AT HOME – (Under the Supervision of a Doctor)

Contact the Doctor and once the Doctor has provided the required Certification call us. The doctor will also need to know if you are choosing a Cremation at this time as additional paperwork is required.

In each of the above situations, Grace Funerals will bring your loved one into our care as soon as possible.

AT HOME OR OTHER LOCATIONS – (Suddenly or no recent association with a Doctor)

It is most likely that initially in these situations an Ambulance or a Doctor is called to attend. Either can verify death and depending on the circumstances it is possible that The Coroner may be requested to determine the cause of death. If that is the case then the police will be notified and they will arrange the transfer of your loved one. Once we are contacted we will assist you through the coronial process and bring your loved one into our care once it has been completed.

In any of these situations if you are not sure what is happening or you need advice or assistance

SIMPLY CALL US on 02 4735 6900
(24 hours/7 days)

From the moment you call the team at Grace Funerals will guide you through this process and help with the practical aspects and the decisions that ultimately will need to be made.

Dear Asha and Team,


When my son suicided it was the darkest time of my life. Your care, love and compassion helped to carry us through. You seemed to know exactly what we wanted and everything was handled with understanding and delicacy.


The service was a perfect tribute to his remarkable life. Your ability to accommodate our unusual requests (people signing the coffin and posting photo’s on it) meant that Sean received the farewell that I am sure he would have wanted.


Thank you all so much.

Linda Campbell
May 2017

It was such an emotional time for us but your professionalism and compassion helped enormously.

I haven’t been through this process before but it wasn’t upsetting as both Julie and Jo gave us such support and nothing was too much trouble.

I would definitely recommend Grace Funerals after our experience.

Carol & Rob
January 2017

The team at Grace Funerals, especially Asha and Tom, are wonderful people to work with. They provided professional, compassionate guidance through the funeral planning process, and my dad’s service was exactly how we envisioned. I would recommend Grace Funerals to anybody who finds themselves in the unfortunate position of needing to plan a funeral.

Nat Wells
April 2016

Not only were you all very patient but showed compassion in this difficult time. Tom we thank you and all your wonderful staff. The women looked so beautiful on the day and we were all touched at how everything fell into place. We think Dad would have been honoured.

Marie Walcott
July 2016

“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”

April 2016

Words cannot express our thanks and gratitude to you and the staff at Grace Funerals. You kindness and assistance made the day a beautiful memory for us to reflect back on.

January 2016

The funeral service that you put together was absolutely perfect and was exactly what mum would have wanted. Please know that if I ever need a funeral director again you will be my first call.

Steve Nicholls

Grace Funerals were professional, compassionate and showed immense understanding throughout the whole process of my grandmother’s funeral. They came highly recommended by our Bishop and entire church community – and know I know why! Their service was outstanding and they showed show much attention to detail. Asha went out of her way to make sure the funeral was as beautiful and memorable as our nan while also carefully considering our budget and highly unique needs. The facilities had a wonderful ambiance and the day felt intimate, warm and welcoming. We had several extenuating circumstances that could have proven extremely difficult and stressful but Asha and her team really took us by the hand and handled everything for us. We can’t thank you enough. I would never go anywhere else now! I can’t recommend you highly enough!

Michelle Said
June 2017

To the team at Grace Funerals,

The family send our appreciation for the beautiful funeral service organized for our dear Mother. You worked seamlessly in the background so that everything ran smoothly and she had the best send off possible.
Kind Regards,

Flynn Family
September 2018

The team at Grace funerals helped us through the difficult time with the sudden death of our son. They were patient, caring and professional. The fee was reasonable. A great support helping us through this journey. 

August 2018


Grace Funerals Emu Plains

61 Great Western Hwy, Emu Plains, NSW, 2750

Grace Funerals Springwood

5 Raymond Lane , Springwood, NSW, 2777