The First 24 Hours

When you lose a loved one it is often the first time that you will have to directly arrange a funeral service, it is the First 24 Hours which can be the most confusing.

This is designed to be a guide to help you through those first few hours. However if you would prefer to talk to a consultant at any time 24 hours a day, call (02) 4735 6900.

When a death occurs, the order in which things need to be done often depends on where the death occurred.


Normally the professional staff will contact us on your behalf and an arrangement will be made for us to be in contact with you at a time that is convenient for you.

AT HOME – (Under the Supervision of a Doctor)

Contact the Doctor and once the Doctor has provided the required Certification call us. The doctor will also need to know if you are choosing a Cremation at this time as additional paperwork is required.

In each of the above situations, Grace Funerals will bring your loved one into our care as soon as possible.

AT HOME OR OTHER LOCATIONS – (Suddenly or no recent association with a Doctor)

It is most likely that initially in these situations an Ambulance or a Doctor is called to attend. Either can verify death and depending on the circumstances it is possible that The Coroner may be requested to determine the cause of death. If that is the case then the police will be notified and they will arrange the transfer of your loved one. Once we are contacted we will assist you through the coronial process and bring your loved one into our care once it has been completed.

In any of these situations if you are not sure what is happening or you need advice or assistance

SIMPLY CALL US on 02 4735 6900
(24 hours/7 days)

From the moment you call the team at Grace Funerals will guide you through this process and help with the practical aspects and the decisions that ultimately will need to be made.

Highly recommend Grace Funerals, they were very caring, supportive and knowledgeable. The day went perfectly and we couldn’t be happier with their service.

November 2019

Consultant, Rose, and celebrant, Tom, were wonderful in their approach and in their attention to detail. Nothing was too much trouble for them. I could not be happier with how they assisted us at this very difficult time.

November 2019

I genuinely felt the care and professionalism was of the greatest level, our day was flawless and beautiful.

September 2019

I can’t recommend Grace Funerals highly enough. Tom Dooley and his team looked after the funerals for both my mother and father and made everything easy. Tom is very professional and has exactly the right words to say in the service. Thanks Tom!!

August 2019

Thank you Grace funerals for helping our family through a difficult time. You were always very accommodating to our needs and with your help we were able to give our dad the best send off we could have hoped for. Would definitely recommend your services to others.

June 2019

Everyone I dealt with at Grace, was friendly and approachable. Costs were upfront so I knew what to expect and the day of my Mothers service (it was a large service that I wasn’t expecting) but they were friendly and warm, keeping everything running smoothly. Thank you.

March 2019

My family and I were more than happy with all the arrangements every thing fell into place perfectly. I have received feed back from family and friends that it was the best funeral that they have attended.

March 2019

Grace Funerals were excellent in the manner in which they conducted a difficult process for us.Tom and Asha were relaxed and caring and carried out the duties in a very professional way. We could not fault them and would not hesitate to recommend them as funeral directors.

February 2019

Grace Funerals were extremely professional, caring, respectful and highly efficient in their services. Nothing was too much for them. They provided dad with a beautiful service and treated him and us with nothing but the upmost respect and dignity. Would highly recommend them to anyone requiring their services in the region.

January 2019

Grace Funerals provided us with everything we needed, including care and understanding, to tailor the funeral perfectly to something our mother would have loved.

January 2019

“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”

April 2016

Grace Funerals were professional, compassionate and showed immense understanding throughout the whole process of my grandmother’s funeral. They came highly recommended by our Bishop and entire church community – and know I know why! Their service was outstanding and they showed show much attention to detail. Asha went out of her way to make sure the funeral was as beautiful and memorable as our nan while also carefully considering our budget and highly unique needs. The facilities had a wonderful ambiance and the day felt intimate, warm and welcoming. We had several extenuating circumstances that could have proven extremely difficult and stressful but Asha and her team really took us by the hand and handled everything for us. We can’t thank you enough. I would never go anywhere else now! I can’t recommend you highly enough!

Michelle Said
June 2017

To the team at Grace Funerals,

The family send our appreciation for the beautiful funeral service organized for our dear Mother. You worked seamlessly in the background so that everything ran smoothly and she had the best send off possible.
Kind Regards,

Flynn Family
September 2018

The team at Grace funerals helped us through the difficult time with the sudden death of our son. They were patient, caring and professional. The fee was reasonable. A great support helping us through this journey. 

August 2018


Grace Funerals Emu Plains

61 Great Western Hwy, Emu Plains, NSW, 2750

Grace Funerals Springwood

5 Raymond Lane , Springwood, NSW, 2777