Our responsibility is to expand this genuine commitment to excellence by providing experienced, highly trained, and caring staff to meet the needs of our ever-changing community. There are many aspects of our funeral home which set us apart. Here are 11 things we think you should know about us.
We are Family-Owned and Operated.
Our family continues to meet the needs of the community right where they are. We are mindful that our most valuable asset is our reputation and our success has been measured by trust of those families we have served for generations. Being family owned means we are accountable to you and you alone and not a large corporation.
We recognise that everyone is unique and every farewell should be no different. We will work with you to arrange a personalised and meaningful service that meets your preferences, values and beliefs. We will assist by providing the options, you make the decisions.
Transparent, Fair and Reasonable Prices
We represent the ideal combination of price and quality. Our prices are itemised and clearly explained during our arrangement meeting. We will provide quotations prior to engaging us, we provide our best price first and we will assist you to achieve your budget.
Convenient Locations and Comfortable Surroundings
We offer modern, and comfortable facilities in two locations covering Greater Western Sydney & The Blue Mountains. All are welcome to visit our Emu Plains Chapel and Arrangement Centre as well as our Springwood Arrangement Centre. Please feel free to call 02 4735 6900 to make an appointment. Alternatively our experienced funeral consultants are able to come to your location anywhere in the Sydney area.
Our staff are simply the very best. We are genuinely kind, compassionate, knowledgeable, and dedicated to provide each family with complete care. We are continually training both externally and we have our own In House Training Programmes. If requested we can offer an all-female service.
We are there 24 hours a day, seven days a week. We will also meet you at your home, our office or anywhere and at any time you need us.
Respect for Diversity
Grace Funerals provides all services in a spirit of equality and respect to those of all races, faiths, nationalities and cultures.
Emphasis on Community Involvement
We emphasise community involvement on the part of our staff members which we believe cultivates respect for the uniqueness of all families. We value sustainability of our resources and we also believe in supporting local community and charitable organizations as well.
Unlike most of the funeral homes in our area, we are not bound to any venue or limited by distance or geography. We can offer our clients a wide choice of venues and cremation options to suit their convenience and budget.
Care for Your Financial Needs
At one time or another each of us has felt the impact of our economy. We know there will be families who need our help. We are available to talk with you about a service that will honour your loved one without causing additional financial burden. Please know we are here.
Attention to Detail :
We understand that there is only one chance for a funeral to It is as important to us, as it is to you, our unique and well developed system of checks and balances ensure that we get it right for you every time ”
Our Guarantee to You
Our fair prices represent great value in Western Sydney & The Blue Mountains. Our staff will always be kind, considerate and knowledgeable. Our facilities will always be modern and immaculate. If you are dissatisfied with any aspect of our service, we will reduce or eliminate a portion or all of our service charge.
These are just a few reasons to choose Grace Funerals but why not see what some of our client families have to say… (see Testimonials Section)
Dear Asha and Team,
When my son suicided it was the darkest time of my life. Your care, love and compassion helped to carry us through. You seemed to know exactly what we wanted and everything was handled with understanding and delicacy.
The service was a perfect tribute to his remarkable life. Your ability to accommodate our unusual requests (people signing the coffin and posting photo’s on it) meant that Sean received the farewell that I am sure he would have wanted.
Thank you all so much.
It was such an emotional time for us but your professionalism and compassion helped enormously.
I haven’t been through this process before but it wasn’t upsetting as both Julie and Jo gave us such support and nothing was too much trouble.
I would definitely recommend Grace Funerals after our experience.
“The team at Grace Funerals, especially Asha and Tom, are wonderful people to work with. They provided professional, compassionate guidance through the funeral planning process, and my dad’s service was exactly how we envisioned
“Not only were you all very patient but showed compassion in this difficult time. Tom we thank you and all your wonderful staff. The women looked so beautiful on the day and we were all touched at how everything fell into place. We think Dad would have been honoured.“
“Your professionalism, graciousness, love, comfort & support show to us at this most difficult time of losing our beautiful mother will never be forgotten. Every detail was handled with perfection, everything was very well co-ordinated in a very tight timeframe.”
“Words cannot express our thanks and gratitude to you and the staff at Grace Funerals. You kindness and assistance made the day a beautiful memory for us to reflect back on.“
“The funeral service that you put together was absolutely perfect and was exactly what mum would have wanted. Please know that if I ever need a funeral director again you will be my first call.“
Grace Funerals were professional, compassionate and showed immense understanding throughout the whole process of my grandmother’s funeral. They came highly recommended by our Bishop and entire church community – and know I know why! Their service was outstanding and they showed show much attention to detail. Asha went out of her way to make sure the funeral was as beautiful and memorable as our nan while also carefully considering our budget and highly unique needs. The facilities had a wonderful ambiance and the day felt intimate, warm and welcoming. We had several extenuating circumstances that could have proven extremely difficult and stressful but Asha and her team really took us by the hand and handled everything for us. We can’t thank you enough. I would never go anywhere else now! I can’t recommend you highly enough!
The family send our appreciation for the beautiful funeral service organized for our dear Mother. You worked seamlessly in the background so that everything ran smoothly and she had the best send off possible.
The team at Grace funerals helped us through the difficult time with the sudden death of our son. They were patient, caring and professional. The fee was reasonable. A great support helping us through this journey.