What to do in the First 24 hours


This section is designed to be a guide to help you through those first few hours. However if you would prefer to talk to a consultant at any time 24 hours a day, call (02) 4735 6900.

When a death occurs, the order in which things need to be done often depends on where the death occurred.



At an aged care facility the professional staff will contact us on your behalf and an arrangement will be made for us to be in contact with you at a time that is convenient for you.

If your loved one has passed at a hospital; you will need to contact us and from there with the appropriate paperwork signed we can bring your loved one into our care.


AT HOME – Under the Supervision of a Doctor

Contact the Doctor / palliative care nurses and once the Doctor has provided the required certification, call us. The Doctor will also need to know if you are choosing a Cremation at this time as additional paperwork is required.

In each of the above situations, Grace Funerals will bring your loved one into our care as soon as possible.


AT HOME OR OTHER LOCATIONS – Suddenly or no recent association with a Doctor

It is most likely that initially in these situations an Ambulance or a Doctor is called to attend. Either can verify death and depending on the circumstances it is possible that The Coroner may be requested to determine the cause of death. If that is the case then the police will be notified and they will arrange the transfer of your loved one. Once we are contacted we will assist you through the coronial process and bring your loved one into our care once it has been completed.


In any of these situations if you are not sure what is happening or you need advice or assistance

SIMPLY CALL US on 02 4735 6900
(24 hours/7 days)

From the moment you call the team at Grace Funerals will guide you through this process and help with the practical aspects and the decisions that ultimately will need to be made.